- A purchase agreement concluded online between a private purchaser and FjällVila is subject to the Distance Selling Act as stipulated in Dutch (consumer) law.
- From the moment the ordered goods are at your disposal, you have 14 days for reflection. If you choose to pick up your order, the cooling-off period starts 5 days after the order is ready for pick-up. During this reflection period you may inspect and evaluate the product, but not fully put it into use if you are not yet sure if you want to keep the product.
- During the 14-day cooling-off period, you can cancel the purchase without giving any reason and exercise your right of withdrawal.
- To rescind the purchase, please use the return form or send an email to hello@fjallvila.nl indicating that you are exercising your right of rescission, provided with your details as provided at the time of purchase and the corresponding order details.
- After invoking your right of withdrawal, you have 14 days to return the product.
- Returns must be made in original packaging and condition including all accessories, including manuals and assembly materials.
- Returning an order is at the expense and risk of the buyer. (Please keep in mind that the transport costs for a rooftop tent can be considerable. From about €150,- within the Benelux to a multiple elsewhere in Europe). We always advise to take out an insurance for the transport.
- Upon receipt, the goods will be inspected by us. When the return is received in good order by us, the full purchase amount, including the costs for the most economical delivery option will be credited within 14 days to the means of payment known to us with which you placed the order.
- Should the product be damaged or the packaging damaged more than necessary to evaluate the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it.
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